Privacy Policies

Introduction: (“this website”) is operated by H&J Smith Limited (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy. To review our Privacy Policy for use of CCTV in our stores please click here.

Terms of Use:

This privacy policy must be read in conjunction with our terms and conditions.


Collection of Your Information:

We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of H&J Smith, our users, or others.


Types of Information Collected:

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.  We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

  • Cookies: Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.


How we use Your Information:

We may use your collected information in the following ways:

  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
  • To verify your identity and to assist you if you have forgotten which email address you have used in the past or your password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
  • To analyse trends and statistics.
  • To improve or update this website and our products / services.
  • To protect the security or integrity of our website and our business.
  • To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request.  Please Contact Us if you wish to opt out of receiving communications from H&J Smith.


Website and Credit Card Security:

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting, especially if you access from a shared computer.


Linking to Third-Party Websites:
When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, H&J Smith cannot be responsible for the actions of any third-party web sites.


Changes to our Privacy Policy:

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.




​​​​This Privacy Notice relates to personal information that H&J Smith Limited (H&J Smith) collects via Closed Circuit Television (CCTV) cameras installed at various positions within our stores and your rights in relation to that information. Nothing in this Privacy Notice limits or excludes your rights under the Privacy Act 2020, (Privacy Act).

Collection of Information
H&J Smith has installed CCTV cameras at a number of its stores. Signage is installed at these locations notifying customers and staff that CCTV is in operation. CCTV cameras may be positioned throughout the store including at entrances, retail merchandising & service areas, and at selected storage & access areas.

Purpose of Collecting Information
H&J Smith has installed CCTV for the purposes of:

  • security and loss prevention (including to deter or investigate possible loss or damage);
  • enabling investigation of health, safety, or security concerns arising out of an incident.

Security and Use of the Information
Personal information collected by H&J Smith via CCTV will be kept securely for a limited period. H&J Smith takes all reasonable steps to protect such personal information against loss, manipulation, misuse and unauthorised access. CCTV footage will only be viewed by authorised H&J Smith managers and staff. H&J Smith may use and disclose personal information collected via CCTV for the above purposes and as otherwise permitted by law.  

Accessing the Information
Any individual who is recorded by a H&J Smith CCTV camera system has the right to access the footage in accordance with the Privacy Act.   

Contact Details
Any requests for access to personal information or questions regarding this Privacy Notice should be addressed to:
H&J Smith Limited
PO Box 1741
Invercargill 9840
Attention: Privacy Officer
By email: