FAQs

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Q. Whom do I speak with about warranty information? 
A.  Phone 03 211 0199 during business hours with any questions. 

Q. What if I need to return something I purchased?
A. We will repair, replace or refund faulty products in accordance with the Consumer Guarantees Act. Phone 03 211 0199 with any questions.

H&J Smith Charge Card Account

Q. Can I still use my H&J’s Charge card? 
A. The H&J’s Charge card can no longer be used to make purchases.

Q. Can I still use my H&J’s Card at Mitre 10?  
A. Sorry, Mitre 10 no longer accept the H&J Card for purchases.

Q. When do I have to pay for my H&J’s Charge card? 
A. The current terms & conditions are unchanged. These require you to continue to pay at least the minimum payment due as shown on your monthly statement.

Q. Can I open a new H&J’s Charge Account? 
A. Sorry, we are no longer opening new H&J Smith Charge Card Accounts.

Q. Now the stores are closed, how can I pay my H&J's account?
A. The easiest way to pay your account is via Online Banking. If you do not have this facility or do not wish to make online banking payments, please contact us at credit.services@hjsmith.co.nz or call 0800 433 433 for assistance.